me888 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how me888 ("me888," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the me888 website at me888.club and all associated services (collectively, the "Platform").

me888 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable data protection legislation.

By registering an account or using the me888 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

2. Personal Data We Collect

me888 collects personal data through several channels, including account registration, identity verification, payment processing, and your ongoing use of the Platform. The categories of personal data we collect include:

We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has provided personal data, we will take immediate steps to delete that information and close the associated account.

3. How We Use Your Personal Data

me888 uses your personal data only for legitimate purposes directly related to the operation of the Platform and our legal obligations. Specifically, we use your data to:

• Create and manage your me888 account and verify your identity in accordance with KYC requirements.
• Process deposits and withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, and other supported payment methods.
• Provide customer support through our 24/7 Filipino support team.
• Detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities.
• Comply with applicable Philippine laws, PAGCOR regulations, and court orders.
• Monitor gaming activity to support responsible gaming obligations, including enforcing deposit limits and self-exclusion requests.
• Send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• Send you promotional communications about me888 bonuses and offers, where you have consented to receive such communications.
• Analyse usage patterns to improve the performance, security, and features of the me888 Platform.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

4. Sharing and Disclosure of Personal Data

me888 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers, solely for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification services engaged to assist with regulatory compliance.
• Technology Service Providers: Cloud hosting, security, and analytics providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, regulation, or court order.
• Law Enforcement: Philippine law enforcement agencies, where we are legally obligated to disclose information in connection with the investigation of criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of me888's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to maintain the confidentiality and security of that data and to use it only for the specified purpose.

5. Data Retention

me888 retains your personal data for as long as your account remains active and for such additional period as is required to comply with our legal, regulatory, and contractual obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data collected for security and analytics purposes is retained for up to two (2) years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

6. Cookies and Tracking Technologies

me888 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your me888 login session and security tokens. These cannot be disabled.
• Analytics Cookies: Used to understand how players interact with the Platform, which pages are visited most frequently, and where technical issues occur. Data collected is aggregated and anonymised.
• Preference Cookies: Used to remember your language, display, and notification preferences so you do not need to re-enter them on each visit.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the me 888 Platform.

7. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by me888:

• Right to be Informed: You have the right to know what personal data me888 collects about you and how it is used, as described in this Policy.
• Right of Access: You may request a copy of the personal data me888 holds about you at any time by contacting our support team.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you may lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, please contact the me888 Data Privacy Officer via the support team. We will respond to all verified requests within thirty (30) days.

8. Security Measures

me888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised me888 personnel can access personal data, and only to the extent necessary for their role.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Two-factor authentication (2FA) available for all me888 player accounts.
• Continuous monitoring of our systems for suspicious activity and potential security incidents.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, me888 will notify the National Privacy Commission and affected players in accordance with applicable legal requirements.

9. International Data Transfers

me888 primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines – for example, cloud infrastructure or technology partners – me888 ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that required under Philippine law.

me888 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

10. Changes to This Privacy Policy

me888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes, we will post the updated Policy on this page with a revised effective date and, where appropriate, notify you by email or via an in-platform notification.

Your continued use of the me888 Platform following the posting of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact and Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by me888, please contact our Data Privacy Officer through the me888 customer support team. Our support team is available 24/7 and can be reached via live chat on the Platform or by writing to us at the following address:

Email (plain text – not a link): [email protected]

Please include "Data Privacy Request" in the subject line of your message so that it is directed to the appropriate team. We aim to acknowledge all privacy-related enquiries within five (5) business days and to resolve them within thirty (30) days.